CeralUSA LLC, manufacturer of environmentally friendly coatings for the aerospace, power generation, and oil and gas industries, announced that its Quality Management System was recently audited and found to be in full compliance with the International Standards Organization (ISO) 9001:2008 quality system standard. This compliance follows an extensive audit of CeralUSA’s Sales, Design and Development, Procurement, Production, and Quality processes. The Moore Norman Technology Center’s certified ISO auditors deemed these processes along with CeralUSA’s internal documentation fully compliant.
The ISO 9001:2008 standard mandates Quality Management System (QMS) requirements that guide an organization's actions for meeting and improving upon customer satisfaction and quality requirements. By establishing a compliant QMS system, CeralUSA has the process in place to continuously improve service and quality.
"As a young, fast growing company, CeralUSA has always had outstanding fundamentals in the eyes of many business leaders. With this letter of compliance, our customers can be confident that CeralUSA is dedicated to maintaining the highest level of efficiency and responsiveness, with the ultimate goal of 100% customer satisfaction. We regard our ISO compliance as only the first in a line of benchmarks we intend to achieve this year”, said Suzanne Bodger, Managing Partner of CeralUSA.