08.11.15
Position type: Full Time
Salary: Commensurate
Location: Fremont, CA - 94538
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Description:
Responsible for directing and leading the efforts of a BASF Field Service team at a given customer assembly plant to support the use of existing products in customer’s process and new product/application development.
• Directs the efforts of a BASF technical team with the leadership to assure value to the customer for product technical support and problem investigation, analysis, and resolution.
• Assure that product performance meets or exceeds customer expectations and supports business objectives to be our customer’s supplier of choice.
• Differentiate and resolve process problems in the assembly plant thereby preventing non-value added work from being performed in BASF Operations.
• The incumbent is a leader in enhancing BASF’s reputation with the customer in the assembly plant.
• Manages key performance indicators within product service environments to drive problem resolution and product improvement initiatives that are critical to customer performance expectations.
MAJOR RESPONSIBILITIES:
• Works closely within customer operations to assure that customer needs and product requirements are being met.
• Effectively distinguishes process problems from material problems and engages the Technical Service Interface for all problems or situations involving BASF.
• Supports the BASF Field Service Level Agreement for a particular account, executes the terms and manages any and all exceptions to the mutual benefit of BASF and the Customer.
• Strictly enforces the compliance to the Assembly Plant Service Process in his plant.
• Maintain productive and profitable customer relations.
• Works with the Field Service Manager and Account Management team to develop long-term product, communication and service strategies.
• Coordinates the efforts of other members of a Technical Service Team with advice and assistance in application of products for their intended use.
• Operates and leads the Technical Service Team’s activity under the BASF Field Service Level Agreement.
• Leads the efforts to optimize the utilization of products, providing additional value to the customer
• Responsible for complaint investigation, analysis, and problem resolution.
• Communicates management of change (MOC) activities within the customer environment that impact the successful use and marketability of BASF products.
• Supports Product Design Reviews, as required, to achieve product introduction goals.
• Operates within the budget developed with the Field Service Manager.
• Interfaces with Account Management, Product Management, Operations, Application Engineering, Technical Service Interface, Technology Management, and other groups for issues regarding customer technical service.
• Leads the site service team safety program.
• Responsible for customer and internal project schedule compliance.
• Identifies and communicates the “Customer Consciousness” to the internal organization.
• Supports and participates in Launch Management activities.
Leadership Core Responsibilities:
1. Coach and develop team members to reach their full potential
2. Support development assignments and movement of talent across units
3. Motivate and challenge to drive high performance
4. Commit to "hiring the best" internally and externally
5. Create an inclusive environment which embraces and derives value from diversity
6. Execute performance and career development discussions
7. Role model and enable development of competencies in others needed to implement BASF's strategy
8. Establish and support a safety culture in which all accidents are preventable
Minimum Qualifications:
A Bachelors degree in business management or a scientific discipline with commensurate work experience. Highly experienced in customer product, application, and performance requirements.
PRIOR PROFESSIONAL ACCOMPLISHMENTS:
• Led and trained numerous service personnel or projects.
• Made presentations about products for customer acceptance.
• Conducted customer-training programs for using new BASF product.
• Resolved key product performance issue at customer’s facility.
• Key contributor to the successful introduction of a new product technology in the market.
PAST WORK EXPERIENCE:
• Technical Service Representative or the equivalent level in an Operation or Technology Management group with experience in interacting with customers.
• Minimum of 7 years internal BASF or equivalent experience with background in service and product commercialization.
Leadership Expectations: As a leader at BASF, you will play a key role in creating value for the company through people. Our top candidate will be expected to enable greater personal success among our employees through quality people development, coaching, and performance management. Leaders at BASF are role models to help employees develop the competencies needed to implement BASF's strategy. Our expectation is that leaders will coach and develop team members to reach their full potential, and support relevant development assignments, opportunities and moves while motivating and challenging employees to drive high performance. Our leaders must be committed to "hiring the best" internally and externally at the same time they are creating an inclusive environment which embraces and derives value from diversity. Finally, a leader at BASF must establish and support our safety culture in which all accidents are preventable.
Salary: Commensurate
Location: Fremont, CA - 94538
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Description:
Responsible for directing and leading the efforts of a BASF Field Service team at a given customer assembly plant to support the use of existing products in customer’s process and new product/application development.
• Directs the efforts of a BASF technical team with the leadership to assure value to the customer for product technical support and problem investigation, analysis, and resolution.
• Assure that product performance meets or exceeds customer expectations and supports business objectives to be our customer’s supplier of choice.
• Differentiate and resolve process problems in the assembly plant thereby preventing non-value added work from being performed in BASF Operations.
• The incumbent is a leader in enhancing BASF’s reputation with the customer in the assembly plant.
• Manages key performance indicators within product service environments to drive problem resolution and product improvement initiatives that are critical to customer performance expectations.
MAJOR RESPONSIBILITIES:
• Works closely within customer operations to assure that customer needs and product requirements are being met.
• Effectively distinguishes process problems from material problems and engages the Technical Service Interface for all problems or situations involving BASF.
• Supports the BASF Field Service Level Agreement for a particular account, executes the terms and manages any and all exceptions to the mutual benefit of BASF and the Customer.
• Strictly enforces the compliance to the Assembly Plant Service Process in his plant.
• Maintain productive and profitable customer relations.
• Works with the Field Service Manager and Account Management team to develop long-term product, communication and service strategies.
• Coordinates the efforts of other members of a Technical Service Team with advice and assistance in application of products for their intended use.
• Operates and leads the Technical Service Team’s activity under the BASF Field Service Level Agreement.
• Leads the efforts to optimize the utilization of products, providing additional value to the customer
• Responsible for complaint investigation, analysis, and problem resolution.
• Communicates management of change (MOC) activities within the customer environment that impact the successful use and marketability of BASF products.
• Supports Product Design Reviews, as required, to achieve product introduction goals.
• Operates within the budget developed with the Field Service Manager.
• Interfaces with Account Management, Product Management, Operations, Application Engineering, Technical Service Interface, Technology Management, and other groups for issues regarding customer technical service.
• Leads the site service team safety program.
• Responsible for customer and internal project schedule compliance.
• Identifies and communicates the “Customer Consciousness” to the internal organization.
• Supports and participates in Launch Management activities.
Leadership Core Responsibilities:
1. Coach and develop team members to reach their full potential
2. Support development assignments and movement of talent across units
3. Motivate and challenge to drive high performance
4. Commit to "hiring the best" internally and externally
5. Create an inclusive environment which embraces and derives value from diversity
6. Execute performance and career development discussions
7. Role model and enable development of competencies in others needed to implement BASF's strategy
8. Establish and support a safety culture in which all accidents are preventable
Minimum Qualifications:
A Bachelors degree in business management or a scientific discipline with commensurate work experience. Highly experienced in customer product, application, and performance requirements.
PRIOR PROFESSIONAL ACCOMPLISHMENTS:
• Led and trained numerous service personnel or projects.
• Made presentations about products for customer acceptance.
• Conducted customer-training programs for using new BASF product.
• Resolved key product performance issue at customer’s facility.
• Key contributor to the successful introduction of a new product technology in the market.
PAST WORK EXPERIENCE:
• Technical Service Representative or the equivalent level in an Operation or Technology Management group with experience in interacting with customers.
• Minimum of 7 years internal BASF or equivalent experience with background in service and product commercialization.
Leadership Expectations: As a leader at BASF, you will play a key role in creating value for the company through people. Our top candidate will be expected to enable greater personal success among our employees through quality people development, coaching, and performance management. Leaders at BASF are role models to help employees develop the competencies needed to implement BASF's strategy. Our expectation is that leaders will coach and develop team members to reach their full potential, and support relevant development assignments, opportunities and moves while motivating and challenging employees to drive high performance. Our leaders must be committed to "hiring the best" internally and externally at the same time they are creating an inclusive environment which embraces and derives value from diversity. Finally, a leader at BASF must establish and support our safety culture in which all accidents are preventable.