The ISO 9001:2008 standard mandates Quality Management System (QMS) requirements that guide an organization's actions for meeting and improving upon customer satisfaction and quality requirements. By establishing a compliant QMS system, CeralUSA has the process in place to continuously improve service and quality.
"As a young, fast growing company, CeralUSA has always had outstanding fundamentals in the eyes of many business leaders. With this letter of compliance, our customers can be confident that CeralUSA is dedicated to maintaining the highest level of efficiency and responsiveness, with the ultimate goal of 100% customer satisfaction. We regard our ISO compliance as only the first in a line of benchmarks we intend to achieve this year”, said Suzanne Bodger, Managing Partner of CeralUSA.