DuPont Performance Services (DPS) has completed training and certification programs for its newly formed team of business development managers and consultants. A total of 25 DPS experts dedicated to independent and dealer repairers or large MSO (multi-shop operation) accounts can now be called upon by shops looking to improve productivity and profitability. The certification sessions covered numerous weeks of intensive classroom training and testing, numerous field consulting engagements, a thorough Lean/Six Sigma training program, bi-weekly training sessions, field coaching ride-alongs and course facilitation “train the trainer” sessions. According to DPS collision services sales manager Steve Aitken, placing these experts within each sales district now means that shop owners, managers and technicians have localized access to a DPS expert who can help implement a personalized shop productivity plan for them. DPS offers education, consulting, tools, performance groups and performance alliance solutions to customers looking to improve productivity and profitability.
DuPont Performance Services now market ready
By Tim Wright
Published November 2, 2009
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