Toshiba Global Commerce Solutions is creating a fresh new look for Dunn-Edwards while optimizing in-store performance for the paint manufacturer and retailer. Toshiba will enable exceptional customer experiences via its point-of-sale (POS) systems and multiyear managed services program throughout Dunn-Edwards locations.

Deploying the Toshiba TCx 800 all-in-one POS and TCx Dual Station Printers equips Dunn-Edwards with innovative systems ensuring high availability and lower total-cost-of-ownership. Toshiba POS systems are uniquely designed and tested for the harshest retail environments to divert spillage, handle temperatures fluctuations and more.  Toshiba’s managed services team is managing the complete staging, deployment logistics and on-site installation for the POS systems, printers, and wireless scanners across all Dunn-Edwards locations and will be on-site to ensure continuous uptime. A five-year Toshiba maintenance program further provides Dunn-Edwards associates’ peace of mind that their 141 company-owned stores are always available to service their customers.

“In the paint industry, we focus every day on improving our customer experience,” said Rich Stefani, chief information officer and group VP of Nippon Paint (USA), Inc. “One important way to meet this goal is to reduce the time from order to fulfillment.  Upgrading the point-of-sale hardware in the stores to speed up checkout became a priority.  When deciding on the right hardware and implementation partner, we did our homework and looked at multiple vendors.

“Toshiba earned our business based on three criteria: Superior product, speed to implementation, and world-class service and support,” Stefani continued. “Quite frankly, it wasn’t even close.”

The Toshiba TCx 800 is designed for ultimate flexibility, a characteristic Dunn-Edwards validated through in-store associate engagement during the selection process. Toshiba’s TCx 800 offers Dunn-Edwards significant flexibility in configuration options and selection of input/output accessory ports. Ultimately, the maneuverability of the TCx 800 enables store associates to improve shopper engagement at checkout.

“Premium specialty retailers like Dunn-Edwards must always keep their focus on their customers to make sure they provide differentiated experiences and exceptional customer service within their stores,” said Bill Campbell, Toshiba Global Commerce Solutions VP, head of Americas. “We are proud to partner with Dunn-Edwards to provide world-class retail solutions and managed services that best support their customers and associates.”

Dunn-Edwards is currently deploying most of the Toshiba POS systems and associated peripherals in 2019 and is scheduled to complete the technology implementation across all stores before year’s end.