• Login
    • Join
  • FOLLOW:
  • Subscribe Free
    • Magazine
    • eNewsletter
    Checkout
    • Magazine
    • News
    • Research
    • Markets & Technologies
    • Raw Materials
    • Top Companies
    • Directories
    • Jobs
    • Events
    • Microsites
    • More
  • Magazine
  • News
  • Research
  • Markets & Technologies
  • Raw Materials
  • Top Companies
  • Directories
  • Jobs
  • Events
  • Microsites
  • Current / Back Issues
    Features
    Business Corner
    Editorial
    Digital Edition
    eNewsletter Archive
    Our Team
    Editorial Guidelines
    Subscribe Now
    Advertise Now
    World Reports
    eBook
    Top Features
    Aerospace Coatings Market

    Energy Curing and Coil Coatings

    Lab/Testing Equipment Update

    High Performance and Special Effect Pigments

    The Wood Coatings Market
    Breaking News
    Online Exclusives
    Distributor News
    Financial News
    Paint & Coatings Manufacturer News
    People In the News
    Price Increases
    Product News
    Raw Materials & Equipment
    Video Bites
    Suppliers News
    Live From Shows
    Top News
    Automotive News Names Axalta Scientist, Lei Qiao, One of 100 Leading Women in NA Auto Industry

    Eastern Coatings Show Continues to Thrive in 2025

    Beckers Group Recognized as Europe’s Climate Leader

    AkzoNobel Launches ‘Sunscreen’ Coating System to Redefine Urban Cooling

    Jotun Set to Make Waves at Nor-Shipping
    Top Companies report
    Market Research
    White Papers / Tech Papers
    Technical Papers
    Product Spec Sheets
    World Reports
    Adhesives and Sealants
    Aerospace Coatings
    Architectural Coatings
    Automotive Coatings
    Automotive Refinish
    Business Operation
    Color Trends & Forecast
    Construction Chemicals
    Corrosion Control
    Industrial Coatings
    Laboratory Equipment
    Marine Coatings
    Market Trends & Forecast
    Powder Coatings
    Production Equipment
    Radcure Coatings
    Special Purpose Coatings
    Wood Coatings
    "Green" Coatings

    Automotive News Names Axalta Scientist, Lei Qiao, One of 100 Leading Women in NA Auto Industry

    AkzoNobel Launches ‘Sunscreen’ Coating System to Redefine Urban Cooling

    Jotun Set to Make Waves at Nor-Shipping

    X-Rite Launches Its CiF3200 Imaging Benchtop Spectrophotometer

    Coatings World Interview: Bryan Kirchmer of CRTS Global
    Additives
    Binders
    Pigments
    Solvents

    OQ Chemicals Rebrands as Oxea

    EPS Launches Fluorosurfactant-free Acrylic Emulsion for Architectural Coatings

    BASF Introduces Reactive Polyethylene Glycol Pluriol A 2400 I in Europe

    BASF Becomes First Producer of Renewable Ammonia in Central Europe

    BASF's Intermediates Division Converts European Amines Portfolio to 100% Renewable Electricity
    Company Capabilities
    Buyers Guide
    Distributor Guide
    Add New Company
    International Buyers Guide Companies
    WAB US Corp

    Shepherd Color Company, The

    Gehring Montgomery Inc

    Vibrantz Technologies

    Evonik Corporation
    Industry Events
    Webinars
    Live From Show Event
    Top Events
    Canadian Coatings Conference

    Paintistanbul & Turkcoat Congress and Exhibition

    Great Lakes Coatings Conference

    Coatings Expo Vietnam 2025

    ABRAFATI SHOW 2025
    Companies
    White Papers/Tech Papers
    Product Spec Sheets
    Equipment
    Literature/Brochures
    Videos
    International Buyers Guide Companies
    WAB US Corp

    Shepherd Color Company, The

    Gehring Montgomery Inc

    Vibrantz Technologies

    Evonik Corporation
    • Magazine
      • Current / Back Issues
      • Features
      • Editorial
      • Business Corner
      • Digital Edition
      • eNewsletter Archive
      • Editorial Guidelines
      • Subscribe Now
      • Advertise Now
    • Breaking News
    • Directories
      • Buyers Guide
      • Distributor Guide
      • Corporate Capabilities
      • Trade Associations
      • Add Your Company
    • Markets & Technologies
      • Adhesives and Sealants
      • Aerospace Coatings
      • Architectural Coatings
      • Automotive Coatings
      • Automotive Refinish
      • Business Operation
      • Color Trends & Forecast
      • Construction Chemicals
      • Corrosion Control
      • Industrial Coatings
      • Laboratory Equipment
      • Marine Coatings
      • Market Trends & Forecast
      • Powder Coatings
      • Production Equipment
      • Radcure Coatings
      • Special Purpose Coatings
      • Wood Coatings
      • "Green" Coatings
    • Raw Materials
      • Additives
      • Binders
      • Pigments
      • Solvents
    • World Reports
      • Africa Report
      • China Report
      • India/Asia Pacific Report
      • Europe Report
      • Latin America Report
      • Market Research
      • Russian Report
    • Top Companies
    • Online Exclusives
    • Glossary
    • Slideshows
    • Experts Opinions
    • Blog
    • eBook
    • Infographics
    • Videos
    • Podcasts
    • Whitepapers
    • Jobs
    • Microsites
      • Companies
      • White Papers/Tech Papers
      • Product Spec Sheets
      • Equipment
      • Literature/Brochures
      • Videos
    • Events
      • Industry Events
      • Live From Show Event
      • Webinars
    • About Us
      • About Us
      • Contact Us
      • Advertise With Us
      • Privacy Policy
      • Terms of Use
    Breaking News

    Azelis Releases Results of 3rd Satisfaction Survey

    ...

    Azelis Releases Results of 3rd Satisfaction Survey
    05.09.19
    Azelis shared the results of the company’s third principal satisfaction survey. 
     
    This survey tracks and measures how the company performs for its key partners.
     
    Highlights & rationale:
    • Azelis conducts a bi-annual principal satisfaction survey. Third one took place in late 2018;
    • Overall score increases from 3,91 in 2016 to 4,06 (out of 5) in 2018;
    • Survey shows continued good performance in principal management, long-term partnership, friendliness of the staff, strategic alignment, transparency and professionalism;
    • Improved performance recorded for sales forecast, in-depth knowledge of principal products, limited staff turnover and raising and handling customer complaints in the appropriate way;
    • The bi-annual survey is in line with Azelis’ strategic ambition to consistently deliver an excellent performance for its principal partners.
    Continually striving to improve its service, Azelis conducts a bi-annual principal satisfaction survey. The survey is sent to 100 principals and the last one, undertaken in late 2018, saw the high response rate of 70 percent. Having analyzed all the results, Azelis now shares some of the learnings from the last survey.
     
    From a satisfaction score of 3.91 in 2016, Azelis’ overall score improved to 4.06 (out of 5) in 2018. Principal management, long-term partnership, friendliness of the staff, strategic alignment, transparency and professionalism were all highly scored, both in 2016 and 2018.
     
    Compared to the 2016 principal satisfaction survey, Azelis has improved most in sales forecasting, in-depth knowledge of principal products, limited staff turnover and raising and handling customer complaints in the appropriate way.
     
    “Partnerships are at the heart of our business and I am grateful that our partners took the time and effort to share their perception about our work with us," said Dr. Hans Joachim Müller, Azelis group CEO. "Without their feedback, we would not be in the position to fine-tune our actions and constantly improve our service. We are proud of our continued enhanced performance but will not stop there - continuously driving improvement is a core value of Azelis. Eventually, I would like to take this opportunity to thank everybody in Azelis whose hard work and dedication were instrumental in this excellent performance.”
    Suggested For You
    PPG Receives Airbus Best Performer Award as Flight-deck Window Supplier PPG Receives Airbus Best Performer Award as Flight-deck Window Supplier
    CEO Forum Part 2: Focus on R&D CEO Forum Part 2: Focus on R&D
    Axalta Schedules 1Q 2019 Results Conference Call Axalta Schedules 1Q 2019 Results Conference Call
    Chemours Launches Ti-Pure Flex Chemours Launches Ti-Pure Flex
    Stahl Launches New Water-Based Hybrid for Superior Stain Resistance Stahl Launches New Water-Based Hybrid for Superior Stain Resistance
    Evonik Releases Technology for Dispersing Additives Evonik Releases Technology for Dispersing Additives
    European Coatings Show Edition European Coatings Show Edition
    Further Development of  Low-Viscosity Polyester  Polyols for High-Solids 2K  Polyurethane Coatings Further Development of Low-Viscosity Polyester Polyols for High-Solids 2K Polyurethane Coatings
    Additives Directory Additives Directory
    Axalta Spain Makes Top 30 of Best Workplaces 2019 Axalta Spain Makes Top 30 of Best Workplaces 2019
    Axalta Named a Great Place To Work in Spain Axalta Named a Great Place To Work in Spain
    Azelis Americas Adds Two in Organizational Change Azelis Americas Adds Two in Organizational Change
    BASF Receives Honda of America’s Waste Stewardship Award BASF Receives Honda of America’s Waste Stewardship Award
    Radiant Color Offers Extensive Product Portfolio Radiant Color Offers Extensive Product Portfolio
    PPG Celebrates 10th Anniversary of Euler Course at École Polytechnique Fédérale de Lausanne PPG Celebrates 10th Anniversary of Euler Course at École Polytechnique Fédérale de Lausanne

    Related Breaking News

    • Breaking News | Paint & Coatings Manufacturer News
      PPG Receives Airbus Best Performer Award as Flight-deck Window Supplier

      PPG Receives Airbus Best Performer Award as Flight-deck Window Supplier

      Company honored for 100% on-time deliveries, zero quality deviations.
      05.08.19

    • CEO Forum Part 2: Focus on R&D

      CEO Forum Part 2: Focus on R&D

      CEOs of top coatings talk about the importance of R&D.
      Kerry Pianoforte, Editor 04.25.19

    • Breaking News | Financial News
      Axalta Schedules 1Q 2019 Results Conference Call

      Axalta Schedules 1Q 2019 Results Conference Call

      ...
      04.12.19


    • Breaking News | Industry News
      Chemours Launches Ti-Pure Flex

      Chemours Launches Ti-Pure Flex

      ...
      04.01.19

    • Additives
      Stahl Launches New Water-Based Hybrid for Superior Stain Resistance

      Stahl Launches New Water-Based Hybrid for Superior Stain Resistance

      Relca HY-288 hydrophobic dispersion is for clear and pigmented coatings.
      03.20.19

    Loading, Please Wait..
    Breaking News
    • Automotive News Names Axalta Scientist, Lei Qiao, One of 100 Leading Women in NA Auto Industry
    • Eastern Coatings Show Continues to Thrive in 2025
    • Beckers Group Recognized as Europe’s Climate Leader
    • AkzoNobel Launches ‘Sunscreen’ Coating System to Redefine Urban Cooling
    • Jotun Set to Make Waves at Nor-Shipping
    View Breaking News >
    CURRENT ISSUE

    May/June 2025

    • Aerospace Coatings Market
    • Energy Curing and Coil Coatings
    • Lab/Testing Equipment Update
    • High Performance and Special Effect Pigments
    • View More >