We are living through the end of an era of corporate responsibility where the "business" took care of us while concurrently embarking on a new and long trip where individual self control is starting to be "in", necessary and considered by many, welcome.
Although many welcome this self-governance change, there are many others who are frightened and resist this inevitable transition which requires (demands) an individual transformation to survive in the "new economy."
As companies convey themselves through this revision and its methods in order to capture and control more value in its respective supply chains, they will require change within an assorted set of positions, people and experiences as well as the means of managing and incentifying those involved.
Since disorder and chaos is our economic "backdrop," instant gratification, speed and accuracy of decision-making is the success formula and the only success requirement. As a consequence, there are some discomforting facts with which to deal:
• "No rules...Just right." The normal rules of engagement are null and void;
• Examination is out...destruction is in;
• The InfoTech capability has changed all and rules all;
• Job shrinkage is to be expected
• Job types will to continue to change radically.
• So-called "white collar" jobs will be reduced to 20% of current levels over 12 years
• Market listening;
• Customer caring; and
• Customer excitement
If you fully understand that your customers don't really care about you as a business and they really only care about themselves, meeting their needs and making their lives comfortable, you're on the first step towards proper "correction."
Further, if you understand that on the other hand, you must care deeply about your customer, and through market listening, customer caring and customer excitement, have accurate insights into their concerns, you're on the second step towards successful "correction."