Stahl Accelerates Digital Customer Engagement Implementation

By Coatings World staff | 05.20.20

Stahl has implemented several digital services to be able to uphold its high level of technical service for its customers in times of social distancing. 
With its 600 technical experts, known as "Golden Hands," Stahl is known to offer its customers a high level of technical service, traditionally at the customer or at one of Stahl’s nine worldwide Centers of Excellence.
As a result of COVID-19, Stahl has taken measures to prevent unnecessary direct contact with visitors, business partners and colleagues. 
Employees who can work from home are working from home. Since in many countries Stahl is not able to meet customers in person, Unified Communications Platform Microsoft Teams has been implemented to enable sales and technical service staff to service customers remotely. 
Video conference, webinars, live streams
“Stahl’s migration to Microsoft Teams as its chosen communications platform is the first of several upcoming digitalization initiatives aimed at delivering a professional engagement environment to our clients and supply chain partners," said John Fletcher, group director Corporate Affairs at Stahl. "We are committed to improving our already strong level of customer intimacy with the latest digital tools and are looking forward to working even more closely with our stakeholders and clients."
Stahl will be organizing video conferences, webinars and even live streams with Microsoft Teams to give its customers an experience that is as close to the technical service level they can normally expect from Stahl.